Your Questions Answered
Find answers to your most common questions about our apartments and their amenities.
1. What does my rate include?
The rates we offer via the web (sanmartinhotel.com, booking, Expedia) include a breakfast buffet, wifi, daily cleaning, and parking.
2. Can I cancel or modify my reservation?
Check-in is at 3 PM and check-out is at 11 AM. Early check-in and late check-out may be available upon request. Please contact the front desk for more details.
3. How much is the early check-in fee?
Early Check-in: 06:00 hrs. to 11:00 hrs. (Half of daily rate extra) After the indicated hours, full daily rate will be charged
4. How much does late checkout cost?
Late Check-out: 14:00 hrs. to 18:00 hrs. (Half of daily rate extra) After the indicated hours, full daily rate will be charged
5. What forms of payment do you have at the hotel?
6. Is it possible to bring pets?
7. Do I need any documents to enter the hotel?
8. What is the price if I want additional breakfast?
9. Can I request an extra bed or crib and what is the price?
10. Can I make my reservation on the same day?
11. Do you have a pick-up and transfer service to the hotel or airport?
Yes, airport pickup or transfer services cost US$ 21.00, but prices may vary for more than 2 persons (Please inquire about the price).
